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Customer Service Representative

Organization: Skagit Horticulture
City: Mount Vernon
Job Category: Sales
Job Type: Full-Time
Pay range: $16.00 hourly

Job Description

Summary of Duties and Responsibilities: This is an onsite entry level position that can provide a great jumping off point into a career in Account Management or the Horticulture Industry. The ideal candidate will manage relationships and sales with customers, ranging from day-to-day information requests to sales calls. This role is a critical position on the sales team and works closely with account managers who are traveling and working off site as well as an established group of customers wholesale customers. Bonus Opportunities are available with this position

Primary Duties:

·         Customer Service

o   Make and take sales calls

o   Provide customer follow up regarding order status

o   New customer inquiries

o   Manage small accounts within territory of service            

·         Order Management

o   Enter or combine new orders

o   Create Prebooked order report for customer follow up

o   Follow up regarding product that is no longer available

·         Credits

o   Pull invoices, collect needed documentation, and write up credits for processing

·         Walk product

o   Photograph and report back to Account Manager

Coaching and Training: You will receive internal coaching and training, should you need additional continuing education, please see your immediate supervisor.


·         Minimum two years of customer service and/or sales experience

  • A background in farming or horticultural experience is preferred
  • Candidate should have strong people and problem-solving skills

·         Ability to work independently, manage and prioritize multiple projects

·         Collaborative team member, at work, as well as with customers

·         High integrity and respect for confidentiality requirements

·         Basic competency in Microsoft Office®


·         Ensure that all work areas are kept clean and safe.

·         Maintain a zero-tolerance attitude for unsafe work practices


Skagit Horticulture offers an excellent benefits package including medical, dental, vision, 401k, and 8 paid holidays.

How to Apply

Please send your resume to